IT Support Services
user support & training
Sakks's business IT support services is designed around the needs of clients and their individual users. Our engineers, backed by the power of The Sakks platform, deliver exceptional responsiveness and accountability.
User IT support and training is a people business. It is people who experience the everyday problems that stand in the way of efficient working. Equally, it takes other well qualified people to resolve such problems satisfactorily.
Acknowledging this, over the last 7 years, we have put exceptional amounts of effort into recruiting talented, motivated problem-solvers, who genuinely enjoy human interaction. Sakks support engineers are all technical experts, able to resolve IT problems swiftly which is why we have some of the best response and fix rates in our sector. But, equally importantly, we recruit to ensure that they also have exceptional interpersonal skills. These high quality people are then supported with market leading support systems (The Sakks platform), and work within a culture where success is always measured in terms of client satisfaction, and where constant self-improvement is the norm. Client feedback directly impacts on Sakks engineers' bonuses, providing them with an additional reason to meet and exceed needs and expectations. Furthermore, we capture a lot of data about everything we do. This can be accessed online via our online business information portal, or via our monthly service review meetings. We also encourage our clients to present to our service-desk so they fully understand the business and its strategy. And, if possible, place our staff on clients sites for a day. This closer working relationship helps us improve both our understanding of our clients changing requirements but also helps ensure we respond appropriately against our clients priorities. If you are looking for exceptionally responsive and transparent remote or onsite support, day or night, 365 days a year, from talented engineers, contact us.
infrastructure support & maintenance
Sakks has the people and the technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value. Your IT infrastructure is the framework that allows your organisation to function. Whether your business is spread across multiple sites, or concentrated in a single area of activity, in today's technology dependent economy, very little business can be transacted if your IT infrastructure fails. As the old proverb says: “a chain is only as strong as its weakest link”. If one key component in your network fails, there is no network, however well maintained and resilient other components may be. Sakks understands these crucial business truths.
A combination of The Sakks platform and expertly qualified Sakks people ensures that clients' infrastructure problems are pre-empted and/or resolved as swiftly as possible, minimising any impact on trading and profitability. “Sakks is in business to keep you in business.”